The CQA would aim to operationalize all quality assurance procedures which would have an impact on the quality of education in a university. As the director for CQA, my responsibility is to promote a quality assurance culture within the GWUIM. To achieve the expected goal, CQA developed several guidelines for good practices including managing and facilitating quality teaching and learning process. I wish to encourage all academics and academic supporting units to follow good practices to enhance the quality of education. It will be facilitated to produce independent and skillful graduates to suit the global challenges. The CQA will coordinate all the QA-related activities within the University and continuous reviews and audits to facilitate the creation of outcome-based education and student-centered learning throughout the university. I presume perpetual support from academics, non-academic staff, and students to succeed in this process. Thank You.