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Bachelor of Science Honours in Service Management
The Department of Management Studies offers the Bachelor of Science Honours in Service Management, which is a four-year honours degree programme with focus areas of management, service administration, customer service management, accounting & finance, service excellence, quantitative analysis & knowledge generation, business skill development and technology with the aim of developing the service sector. This unique programme aims to blend the indigenous knowledge related to management along with modern management practices to form a skillful graduate who can contribute to the development of a sustainable country amidst current global challenges.
The service industry and its culture represent a continuously expanding and high-demand field of employment worldwide. A primary objective within this sector is to deliver optimal consumer satisfaction while ensuring the right value for money. Achieving this requires precise management and operation of service-based industries. Therefore, some compelling reasons why the demand for Service Management is on the rise are:
● Transition from manufacturing-based economies to service-based economies.
● Increasing value on consumer experiences and personalized services.
● Expansion of service offerings across borders leading to more advanced service management scenarios that require expertise in global service strategies.
● Applicability of the skills learned through a service management degree programme across diverse service industries such as hospitality, technology and finance.
In the Sri Lankan context, the highest contribution to the Gross Domestic Product (GDP) and the highest employed population are recorded in the service sector. Now, services have become the source of sustainable and strategic competitive advantage rather than competition on the basis of physical products. Hence, it is vital to manage and regulate the resources of every public and private service-oriented organization. However, there is currently no undergraduate degree program designed to fulfill this requirement in the Sri Lankan higher education sector, although service management is an academic qualification in higher global demand. The primary objective of introducing the Bachelor of Science Honours in Service Management is to produce competent and knowledgeable business graduates with managerial skills in the understanding of business and the service industry, along with analytical and problem-solving skills to apply that knowledge in a dynamic business environment.
● Transition from manufacturing-based economies to service-based economies.
● Increasing value on consumer experiences and personalized services.
● Expansion of service offerings across borders leading to more advanced service management scenarios that require expertise in global service strategies.
● Applicability of the skills learned through a service management degree programme across diverse service industries such as hospitality, technology and finance.
In the Sri Lankan context, the highest contribution to the Gross Domestic Product (GDP) and the highest employed population are recorded in the service sector. Now, services have become the source of sustainable and strategic competitive advantage rather than competition on the basis of physical products. Hence, it is vital to manage and regulate the resources of every public and private service-oriented organization. However, there is currently no undergraduate degree program designed to fulfill this requirement in the Sri Lankan higher education sector, although service management is an academic qualification in higher global demand. The primary objective of introducing the Bachelor of Science Honours in Service Management is to produce competent and knowledgeable business graduates with managerial skills in the understanding of business and the service industry, along with analytical and problem-solving skills to apply that knowledge in a dynamic business environment.
At least three "S" grades for the subjects in the Commerce Stream of G.C.E. A/L
* This degree program provides a career training opportunity for undergraduates leading to entry-level positions in customer service management, retail management, event management, supply chain management, hospitality management and many other fields. Students will gain conceptual knowledge of business and the service industry, along with analytical and problem-solving skills to apply that knowledge in a dynamic setting.
Many more opportunities!!!
Courses and Workshops Offered by the Department
Certificate Courses
* Certificate in Management (For internal non-management students)
* Certificate in Business Administration and Management (External)
Short Courses
* Short Course on Lean Management
* Short Course on Lean Six Sigma Yellow Belt
Workshops
* Workshop on Japanese 5S Methodology for Productivity Improvement
* Workshop on Lean in Healthcare
Connect with us
Head,
Department of Management Studies,
Gampaha Wickramarachchi
University of Indigenous Medicine,
No.55, Thalapathpitiya Road, Embuldeniya, Nugegoda, Sri Lanka.
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dummyGeneral : +9411 2834807
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dummy hodms@gwu.ac.lk